Can I purchase Blackwell's Gift Cards as a gift?

Gifting Blackwell's Gift Cards

Yes, Blackwell's Gift Cards make the perfect gift for any book lover. During the purchase process, you can often specify that the gift card is for a recipient other than yourself. You may have the option to include a personal message and have the gift card delivered directly to their email address or physical address, depending on the card type (e-gift card or physical card).

Please ensure you provide the correct recipient details to avoid any delivery issues. Digital gift cards are typically sent immediately or on a scheduled date, while physical cards will be dispatched via post.

How do I redeem my Blackwell's Gift Card or National Book Token?

Redeeming Your Gift Card or National Book Token

Redeeming your Blackwell's Gift Card or National Book Token is a straightforward process, whether you're shopping online or in-store.

Online Redemption:

1. Visit the Blackwell's website (blackwells.co.uk).
2. Browse and add your desired books or items to your shopping basket.
3. Proceed to the checkout page.
4. Look for a field labeled "Gift Card," "Voucher Code," or "National Book Token."
5. Enter the unique code from your gift card or National Book Token into this field.
6. Click "Apply" to see the discount deducted from your total.
7. Complete your purchase with any remaining balance using another payment method.

In-Store Redemption:

1. Take your physical gift card or National Book Token (or a printout/digital copy of your e-gift card with the code) to any participating Blackwell's store.
2. Select your items and proceed to the till.
3. Present your gift card or token to the cashier.
4. The cashier will scan the card or manually enter the code.
5. The value of your card will be applied to your purchase.

Please ensure the gift card or token is valid and has sufficient balance.

What should I do if my Blackwell's Gift Card isn't working?

Troubleshooting Gift Card Issues

If you're experiencing issues with your Blackwell's Gift Card or National Book Token, please try the following steps:

1. Check the Code: Double-check that you have entered the code accurately, paying attention to any letters, numbers, and capitalization.
2. Check Balance: Verify the current balance of your gift card or token. You may be able to do this on the Blackwell's website or by contacting customer service.
3. Check Expiry Date: Confirm that the gift card or token has not expired.
4. Card Type: Ensure you are trying to redeem the correct type of card (e.g., a National Book Token is redeemable at Blackwell's but also many other bookshops).
5. System Glitch: If shopping online, try clearing your browser's cache and cookies, or try using a different browser.

If the problem persists after these checks, please contact Blackwell's customer service directly with your gift card details for further assistance. They will be able to investigate the issue and provide a solution.

Can Blackwell's Gift Cards be used for online purchases?

Using Gift Cards for Online Purchases

Yes, both Blackwell's own Gift Cards and National Book Tokens can generally be used for purchases made online at blackwells.co.uk. When checking out, simply enter the unique gift card or token code into the designated field. The value will be applied to your order. If the order total exceeds the gift card's value, you will be prompted to pay the remaining balance using another accepted payment method. If the order total is less than the gift card's value, the remaining balance will typically stay on the card for future use.

What is Blackwell's policy on returning or exchanging items purchased with a gift card?

Returns and Exchanges for Gift Card Purchases

Blackwell's standard return and exchange policies generally apply to items purchased with a gift card. If you return an item purchased solely with a gift card, the refund will typically be issued back onto a gift card (either the original card or a new one) for the value of the returned item. If your purchase involved a combination of a gift card and another payment method, the refund may be split accordingly.

Please retain your proof of purchase (receipt) and the gift card itself, as these may be required for processing returns or exchanges. Specific terms may vary, so it's always best to check Blackwell's official returns policy or contact customer service for detailed information.

Do Blackwell's Gift Cards or National Book Tokens expire?

Gift Card Expiry Information

The expiration policy for Blackwell's Gift Cards and National Book Tokens can vary. Many gift cards, especially those for larger retailers like Blackwell's, have a long validity period, often 24 months from the last use or purchase date, while some may not expire at all. National Book Tokens also typically have a long or indefinite validity.

It is crucial to check the specific terms and conditions printed on your gift card or National Book Token, or detailed in the accompanying information, to confirm its exact expiry date or validity period. Using a card (even for a small purchase) can sometimes reset the expiration timer. Please ensure you use your gift card or token within its validity period to avoid losing any balance.

What happens if I lose my Blackwell's Gift Card or National Book Token?

Lost or Stolen Gift Cards

Blackwell's Gift Cards and National Book Tokens should be treated like cash. Unfortunately, if a physical gift card or token is lost or stolen, it is generally not possible to replace it, as the card number is unique and not typically linked to a specific customer account once purchased, unless it's a registered e-gift card.

If you have an e-gift card, you might be able to retrieve the details if you have access to the original email or purchase confirmation. It is always recommended to keep your gift card details (e.g., card number, PIN) in a safe place and, if possible, register the card if that option is available from the issuer. Contact Blackwell's customer service immediately if you believe your card has been compromised, though recovery is rarely guaranteed for lost physical cards.