Can I purchase a Coolblue gift card as a gift for someone else?

Gifting Your Coolblue Digital Gift Card

Absolutely! A Coolblue gift card makes a fantastic gift for any occasion, offering the recipient the flexibility to choose exactly what they want from Coolblue's extensive range.

After purchasing your Coolblue gift card, you can easily retrieve the gift card code from your order page on our website. This code is what the recipient will need to redeem their gift.

You can then securely share the code and any associated PIN with the recipient, either digitally or physically.

For a more personal touch, you might choose to print the details of the Coolblue digital card and include them in a physical greeting card, making your gift even more special.

How do I redeem my Coolblue gift card?

Redeeming Your Coolblue Gift Card Online or In-Store

Redeeming your Coolblue gift card is a straightforward process, whether you're shopping online or in one of Coolblue's physical stores. Follow these simple steps to apply your gift card value to your purchase:

1. Shop for your desired products on the Coolblue website (Coolblue.nl or Coolblue.be) or visit a Coolblue physical store to find what you need.
2. Once you've selected your items, proceed to the checkout page to finalize your order.
3. During the payment process, keep an eye out for the option to 'Exchange gift card' or, in Dutch, 'Cadeaubon inwisselen'. This is where you'll apply your gift card.
4. Carefully enter your Coolblue gift card code (and PIN if applicable) into the designated field.
5. The value of your gift card will then be applied to your order total. Coolblue allows you to use up to 10 gift cards per single order, and you can also spend the amount in parts, making it flexible for various purchase sizes.

What should I do if my Coolblue gift card isn't working?

Troubleshooting Your Coolblue Gift Card

If you're experiencing trouble with your Coolblue gift card code, here are a few steps you can take to resolve the issue:

First, it's always a good idea to double-check that you have entered the gift card code and any associated PIN correctly. Typos are a common reason for redemption issues.

Next, if an official balance checker is available on the Coolblue website, verify the card's balance to ensure it has an active value.

Also, please ensure you are attempting to redeem this gift card in the correct country for which it was issued, as regional restrictions may apply to Coolblue gift cards.

If problems persist after these checks, your best course of action is to contact Coolblue customer support directly. They will be able to provide specific assistance if there's an issue with the card itself. Make sure to have your gift card details handy.

Alternatively, if your issue relates to the purchase or delivery of your crypto gift card order from CoinsBee, please don't hesitate to contact CoinsBee support for further assistance.

Can I use my Coolblue gift card for online purchases?

Using Your Coolblue Gift Card for Online & In-Store Purchases

Yes, absolutely! The Coolblue gift card is incredibly versatile and can be used for purchases made on the official Coolblue website, specifically Coolblue.nl or Coolblue.be, depending on your region. Furthermore, you can also conveniently use your gift card in any Coolblue physical store.

The great news is that your Coolblue gift card is valid for the entire Coolblue assortment. This means you are not restricted to specific product categories and can choose from their wide range of electronics, home appliances, and much more, both online and in-store.

Can Coolblue gift cards be returned or exchanged?

Return and Exchange Policy for Coolblue Gift Cards

In line with our terms and conditions, sales of all crypto gift cards, including the Coolblue gift card purchased through CoinsBee, are considered final and unfortunately cannot be returned or exchanged once issued. We encourage customers to ensure their purchase details are correct before finalizing the transaction.

If you purchase a product from Coolblue using your gift card and later decide to return that product, please note that Coolblue's policy is to convert the amount to shop credit in your Coolblue account. This means you will receive store credit for the value of the returned item, rather than a monetary refund, as the original purchase was made with a gift card.

Do Coolblue gift cards expire?

Coolblue Gift Card Expiration Details

Yes, Coolblue gift cards do have an expiration period, which varies slightly depending on the format of the card code. It's important to be aware of these details to ensure you use your gift card within its validity period:

• 19-Digit Gift Cards: If your Coolblue gift card has a 19-digit code (typically starting with 6064), it is valid for 5 years from the original purchase date.
• 12-Character Gift Cards: For gift cards with a 12-character code, the validity period is 3 years. The exact expiration date for these cards can usually be found directly on the physical card itself or within the email that contained your digital gift card code.

We recommend checking your specific gift card for the most accurate expiration information to avoid any inconvenience.

What happens if I lose my Coolblue gift card code?

Lost or Stolen Coolblue Gift Card Codes

It is crucial to treat your Coolblue gift card code with the same care you would treat physical cash. Once a gift card code has been issued and delivered, CoinsBee is not responsible for lost or stolen codes. Digital gift card codes are unique and hold monetary value, and once compromised, they cannot typically be replaced.

We advise you to keep your gift card code in a secure place and only share it with the intended recipient. If you suspect your code has been lost or stolen, immediately contact Coolblue customer support, although replacement is often not possible.