Can I purchase an Indosat gift card as a gift for someone else?

Gifting an Indosat E-Voucher

Yes, an Indosat gift card, or e-voucher, makes an excellent gift. Once purchased, you will receive a digital code via email. You can then simply forward this email or share the unique code with your recipient. They can use it to top up their Indosat mobile credit, data packages, calls, or SMS services, making it a thoughtful and practical present for staying connected in Indonesia.

How do I redeem my Indosat gift card or voucher?

Steps to Redeem Your Indosat Gift Card

Redeeming your Indosat gift card is straightforward. Follow these steps to top up your mobile credit or data:

1. First, locate your unique 14-digit voucher code. If you purchased a physical voucher, gently scratch off the protective layer. If you bought a digital e-voucher from CoinsBee, you'll find the code in your order confirmation email.
2. Download and open the official myIM3 application on your smartphone. Log in using your registered Indosat mobile number.
3. Navigate to the 'Top Up' or 'Isi Ulang' section within the myIM3 app.
4. Look for an option like 'Scan Barcode' or 'Pindai'. If available, use your phone's camera to scan the 14-digit voucher code directly. This will automatically enter the code for you.
5. Alternatively, if scanning isn't an option or you prefer a manual method, you can dial a specific USSD code. Open your phone's dial pad and enter `*556*` followed by your unique 14-digit voucher code, and then `#`. For example, if your code is `12345678901234`, you would dial `*556*12345678901234#`.
6. After entering the code (either by scanning or dialing), press the call button. You should then receive an SMS notification confirming that your credit or data package has been successfully topped up.

Your Indosat services should now be updated and ready to use!

My Indosat gift card code isn't working. What should I do?

Troubleshooting Your Indosat Gift Card

If your Indosat gift card code isn't working, first, double-check that you've entered the 14-digit code correctly without any typos. Ensure you are an Indosat Ooredoo Hutchison customer and are using the correct redemption method (myIM3 app or `*556*CODE#`). If issues persist, please contact Indosat customer support or CoinsBee support with your order details.

Can I use my Indosat gift card for online purchases or services?

Using Your Indosat Gift Card for Online Services

An Indosat gift card is primarily designed to top up your prepaid mobile account directly with Indosat. This includes adding airtime, purchasing data packages, and enabling call and SMS services within the Indosat Ooredoo Hutchison network in Indonesia. It cannot be used for general online purchases on other websites or platforms, but rather for services provided directly by Indosat.

Can I return or exchange my Indosat gift card?

Indosat Gift Card Return Policy

In accordance with CoinsBee's terms and conditions, all sales of crypto gift cards, including the Indosat gift card, are considered final. This means that purchases cannot be returned or exchanged once completed. We recommend carefully reviewing your selection of product and denomination before finalizing your purchase to ensure it meets your needs.

Does my Indosat gift card or its credit expire?

Indosat Gift Card Expiration Policy

Regarding the expiration of Indosat gift cards, official details on a specific expiry date for the voucher code itself were not explicitly found. However, once redeemed, the mobile credit or data package typically adheres to Indosat's standard validity periods for prepaid services. These validity periods usually extend with subsequent top-ups. While the voucher's validity might be tied to a period before redemption, the underlying mobile credit generally has a use-by date that is renewed with each top-up. For the most precise information, it is always best to refer to the terms provided by Indosat Ooredoo Hutchison or contact their customer service.

What happens if I lose my Indosat gift card code?

Lost or Stolen Indosat Gift Card Codes

It is crucial to treat your Indosat gift card code with the same care as cash. Once a digital code has been purchased and delivered, CoinsBee is not responsible for any lost, stolen, or unauthorized use of the code. Please ensure that you keep your digital code in a secure location after your purchase to prevent any loss or misuse.