Frequently Asked Questions


General

What is Coinsbee.com?

Coinsbee.com offers digital gift cards and recharges that can be purchased worldwide using cryptocurrencies such as bitcoins. Using Bitcoin and Lightning Network technology, we provide a secure and private user experience with fast digital delivery anywhere in the world. You just have to enter an e-mail address to get the voucher card.

Why does the payment not work?

We do don't recommend to use for payment an exchange. Because transactions from exchanges get sent after a significant delay and transactions often arrive too late so the invoice time of our paymentpartner CoinGate has already expired. This is why we recommend to use one of many opensource wallets (e.g. Electrum), where the sender controls the exact amount sent and when the transaction is sent.

Is it necessary to enter personal data?

From an amount of 1.000€ we are obliged to request the personal data.
From a payment of more than 10.000€ per day a verification by identity card is necessary.
From a payment of more than 15.000€ is one is a verification by identity card and an address comparison necessary.

For the verification with the identity card as well as the address verification an account on Coinsbee is necessary to upload the required documents. After uploading, our team will check the documents within 24h and will activate the limits after positive verification. If you want a higher limit and have problems with the verification, please contact our support team by email.
Incorrect entry of data or documents can lead to a block for subsequent purchases. It can also lead to the purchase not being processed.

When will my order be delivered?

Your order will be delivered to the given e-mail address as soon as the payment is considered secure. Payments are immediately accepted when using the Lightning network. For some types of transactions and cryptocurrencies, it takes some time for the required network acknowledgments before the payment is accepted and your order is delivered.

How fast does the customer service respond?

We usually reply within a few hours, but give us up to 24 hours. Our regular working hours are 8 am to 8 pm (CET) on working days. If you've sent a support request to support@coinsbee.com, you do not need to try to contact us on social media or anywhere else. We strive to process the requests as quickly as possible.

Digital Gift Cards

How do I use this service?

Choose the product, the face value, the preferred crypto currency for payment and pay with your preferred wallet. You will usually receive a confirmation email with your voucher card code within 1 to 15 minutes.

Where do they work?

Some gift cards are valid worldwide, others regional, others country specific or currency specific. You should always check the website and conditions of the issuing company before purchasing. If you are not sure if a voucher works for you, contact our Customer Service.