Can I purchase a Caffè Nero gift card as a gift?

Buying a Caffè Nero Gift Card as a Gift

Absolutely! A Caffè Nero gift card makes a wonderful gift for friends, family, or colleagues who appreciate quality coffee and a relaxing atmosphere. It's the perfect way to treat someone to their favourite beverage or a delightful meal at any participating Caffè Nero store.

How do I redeem my Caffè Nero gift card?

Redeeming Your Caffè Nero Gift Card

Redeeming your Caffè Nero gift card is simple and convenient. Follow these steps when you're ready to pay at any participating Caffè Nero store:

1. Visit your nearest participating Caffè Nero store in the UK or ROI.
2. Select your desired items, whether it's a handcrafted coffee, a delicious pastry, or a savoury meal.
3. When it's time to pay, present your physical gift card or digital gift card code to the barista.
4. They will scan your gift card, and the value will be deducted from your purchase. You can use it for full or part payment.

Please note, gift cards are primarily for in-store redemption.

What should I do if my Caffè Nero gift card is not working?

Troubleshooting Your Caffè Nero Gift Card

If you encounter an issue when trying to use your Caffè Nero gift card, please consider the following:

1. Check the Balance: Ensure your gift card has sufficient funds.
2. Verify Expiry: Confirm that the gift card has not expired.
3. In-Store Use: Remember that Caffè Nero gift cards are primarily redeemable in-store at participating locations in the UK and ROI.
4. Contact Support: If the problem persists, please contact Caffè Nero customer service or the gift card provider for assistance, providing your gift card details.

Can I use my Caffè Nero gift card for online purchases?

Using Your Caffè Nero Gift Card for Online Purchases

Caffè Nero gift cards are designed primarily for in-store redemption. They can be used as full or part payment at all participating Caffè Nero stores within the UK and ROI when you're ready to pay at the counter. There is no clear indication that these gift cards can be used for online purchases from the Caffè Nero web shop (e.g., for coffee beans or merchandise).

Can I return or exchange my Caffè Nero gift card?

Caffè Nero Gift Card Returns and Exchanges

Caffè Nero gift cards cannot be redeemed for cash, nor will any change be given from a purchase. This means that gift cards are generally non-refundable and cannot be exchanged for their cash value. Please treat your gift card like cash.

Does my Caffè Nero gift card expire?

Caffè Nero Gift Card Expiry Information

Yes, Caffè Nero gift cards do have an expiry period, which varies by region:

• UK (GBP) Gift Cards: These are valid for 18 months from the date of purchase. However, with regular everyday use, the expiry period may extend by a few additional months. If there is no activity on the card, the balance will be removed after the initial validity period.
• ROI (EUR) Gift Cards: These have a longer validity period of 5 years from the date of purchase.

Always check the terms and conditions or your gift card details for specific expiry dates.

What happens if I lose my Caffè Nero gift card?

Lost, Stolen, or Destroyed Caffè Nero Gift Cards

Caffè Nero treats its gift cards like cash. Unfortunately, Caffè Nero is not responsible for gift cards that are lost, stolen, destroyed, or used without your permission. Therefore, please safeguard your gift card carefully, as its value cannot be replaced if it goes missing.