The EatSure Gift Card is issued by Pine Labs Private Limited (Pine Labs), a private limited company incorporated under the laws of India, and is authorized by the Reserve Bank of India (RBI) to issue such Gift Cards. These gift cards are issued under the Brand Name of Qwikcilver
Every holder of Gift Cards shall be required to add the value stored on such Gift Card into the EatSure User Account
You agree and understand that the EatSure Gift Card is a pre-paid payment Instrument subjected to regulations by RBI under the RBI guidelines. Rebel Marketplace India Private Limited / Pine Labs may be required to share KYC details of the purchaser/ redeemer of the EatSure Gift Card and/or any other information with relation to the purchase of the EatSure Gift Card and/or transaction undertaken using the EatSure Gift Card with RBI or such statutory authorities. Rebel Marketplace India Private Limited / Pine Labs may contact the purchaser/redeemer of the EatSure Gift Card for any such information.
In the event the beneficiary/Know Your Customer (KYC;) details as per RBI Guidelines are found to be incorrect/insufficient, Rebel Marketplace India Private Limited /Pine Labs retain the right to cancel the Gift Card so issued
Rebel Marketplace India Private Limited shall honour and consider requests for blocking of Gift Cards only from users who have registered in accordance with the terms
The EatSure Gift Card can be purchased by debit cards and credit cards issued by Indian Banks. No Gift Card may be purchased by cash or by prepaid wallets.
The EatSure Gift Card cannot be used to purchase another EatSure Gift Card
No cash withdrawal is permissible against the EatSure Gift Card
Rebel Marketplace India Private Limited / Pine Labs Private Limited reserves the right to cancel the EatSure Gift Card if the same have been found to be purchased with fraudulent means. In such cases, the funds shall be credited back to the same source from where these were received.
In case the order is cancelled within the timeframe as mentioned in the Cancellation Policy, wherein the Customer has redeemed the EatSure Gift Card, in such scenario the Customers’ EatSure Gift Card shall be credited with the amount equivalent to the redemption amount.
The cardholder may request for the revalidation of the expired Gift Card. Upon receipt of such request, the EatSure Gift Card may be revalidated after due verification and maybe subject to additional terms and conditions
The EatSure Gift Card is redeemable only on the EatSure iOS/android app
To redeem, user must enter the 16-digit Gift Card number and the mpin on the payment/check out page
If the value of the service exceeds the value of the Gift Card, the difference must be paid by the user through other available payment modes
The EatSure Gift Card can be redeemed multiple times until value of the Gift Card is exhausted
User cannot club more than 1 Gift Card in one order
No fees or charges apply to the purchase Gift Cards
Delivery charges and taxes as applicable
This Gift Card does not allow any top up or reload
The EatSure Gift Card is valid for a period of 12 months from the date of issue
The user is solely responsible for the safety and security of the Gift card. EatSure and/or Pine Labs are not responsible for any acts of omission or commission if Gift Card is lost, stolen or used without permission
No duplicate card shall be issued
EatSure shall not be held liable or responsible for any unauthorized and/or fraudulent purchase/s made using this Gift Card.
The Gift card is non-returnable & non-refundable, and cannot be exchanged for cash in part or full
Gift Cards are normally sent instantly via email/SMS. However, in case of system issues, the delivery may take up to 24 hours.
In case of any disputes, EatSure reserves the right to identify the authenticity of the Gift Card
EatSure reserves the right to amend the terms & conditions at its discretion without prior notice
For any enquiries, email at [email protected]
Please refer the Customer Grievance policy for dispute resolution, unauthorized transactions and liability related aspects at https://www.qwikcilver.com/grievance-policy/
All disputes with relation to the Gift Card shall be subject to the exclusive jurisdiction of the competent courts located at Bangalore
Gift Cards are Issued by Pine Labs under the Brand Name of Qwikcilver