Can I purchase a gift card for someone else?

Purchasing a Gift Card as a Gift

Yes, gift cards are an excellent present! You can buy a gift card and have it sent directly to the recipient. During the purchase process, you will typically be prompted to enter the recipient's email address and a personal message.

The recipient will receive an email containing the gift card code and instructions on how to redeem it.

How do I redeem my gift card?

Redeeming Your Gift Card

Redeeming your gift card is a simple process, whether you're shopping online or in-store. Please follow these steps:

1. Online Redemption: During checkout on our website, look for the "Gift Card" or "Promo Code" field. Enter your unique gift card code and apply it to your order.
2. In-Store Redemption: Present your gift card (either printed or on your mobile device) to the cashier at the time of purchase. The cashier will scan the barcode or manually enter the code.
3. Ensure the gift card balance covers your purchase or be prepared to pay the remaining balance with another payment method.

What should I do if my gift card is not working?

Troubleshooting Gift Card Issues

If you encounter issues while trying to use your gift card, please check the following:

• Card Balance: Verify your gift card balance to ensure there are sufficient funds for your purchase.
• Correct Code: Double-check that you have entered the gift card code correctly, paying attention to any specific characters.
• Expiration Date: Confirm that your gift card has not expired (if applicable).
• Terms and Conditions: Review the specific terms and conditions for your gift card for any restrictions on use.

If the problem persists after checking these points, please contact customer support for further assistance.

Can I use my gift card for online purchases?

Using Gift Cards for Online Purchases

Yes, gift cards are typically accepted for online purchases on our official website. During the checkout process, you will find a dedicated field to enter your gift card code. Simply input the code and click "Apply" to deduct the gift card's value from your total.

If your gift card balance does not cover the entire purchase, you can pay the remainder using another accepted payment method.

Can I return or exchange a gift card?

Gift Card Returns and Exchanges

Generally, gift cards are non-returnable and non-refundable, and cannot be exchanged for cash, except where required by law. All sales of gift cards are final.

Please review the specific terms and conditions associated with your gift card for any exceptions or specific policies regarding returns or exchanges.

Do gift cards expire?

Gift Card Expiration Policies

Many gift cards do not expire, especially in regions where laws prohibit expiration dates on gift cards. However, some promotional gift cards or those issued for specific campaigns might have an expiration date.

It is always recommended to check the specific terms and conditions or the back of your physical gift card for any expiration information. For digital gift cards, this information can usually be found in the email or digital delivery message.

What happens if I lose my gift card?

Lost or Stolen Gift Cards

Treat your gift card like cash. We are generally not responsible for lost, stolen, or damaged gift cards. Without the original card number and proof of purchase, it may be difficult or impossible to replace the balance.

If you registered your gift card or have a record of the purchase details (such as the activation receipt or digital card number), please contact customer support immediately. They might be able to assist in retrieving or reissuing the balance, depending on their policy and the information you can provide.