Can I purchase the Al Wahda Mall Gift Card as a gift for someone else?

Gifting an Al Wahda Mall Gift Card

Absolutely! The Al Wahda Mall Gift Card makes for a perfect gift, allowing your loved ones to choose their own ideal present or experience. You can select a gift amount ranging from AED 100 to AED 500, offering flexibility for any occasion.

How do I redeem my Al Wahda Mall Gift Card?

Redeeming Your Al Wahda Mall Gift Card

Redeeming your Al Wahda Mall Gift Card is a straightforward process:

1. Exchange for Physical Voucher: Your eGift Card must first be exchanged for a physical Al Wahda Mall Gift Voucher. Please proceed to the Customer Service Desk located within Al Wahda Mall to complete this exchange.
2. Shop at Participating Stores: Once you have your physical voucher, you can use it to make purchases at any participating store located within Al Wahda Mall.

Please note that the gift card is redeemable only in UAE stores and cannot be used for online purchases.

What should I do if my Al Wahda Mall Gift Card is not working?

Troubleshooting Your Al Wahda Mall Gift Card

If you encounter issues while trying to use your Al Wahda Mall Gift Card, please consider the following:

• Ensure you have exchanged your eGift Card for a physical voucher at the Customer Service Desk.
• Verify that you are attempting to use the voucher at a participating store within Al Wahda Mall.
• Check the validity period; the gift card is valid for 6 months from the date of purchase.
• Confirm that you are not attempting an online purchase, as the card is only valid for in-store use.

If the problem persists after checking these points, please contact Al Wahda Mall's Customer Service Desk for further assistance.

Can I use the Al Wahda Mall Gift Card for online purchases?

Online Purchase Restrictions

No, the Al Wahda Mall Gift Card is not valid for online purchases. It can only be used for transactions at participating physical stores located within Al Wahda Mall in the UAE.

Can I return or exchange my Al Wahda Mall Gift Card?

Return and Exchange Policy

Please be aware that Al Wahda Mall Gift Cards are non-refundable and non-returnable. Additionally, expired eGift Cards cannot be extended, exchanged, or refunded under any circumstances.

When does the Al Wahda Mall Gift Card expire?

Gift Card Expiration Details

The Al Wahda Mall Gift Card is valid for 6 months from its date of purchase. It is important to use the card within this period, as expired eGift Cards cannot be extended, exchanged, or refunded.

What should I do if my Al Wahda Mall Gift Card is lost or stolen?

Lost or Stolen Gift Cards

Al Wahda Mall Gift Cards, once exchanged for a physical voucher, should be treated like cash. Unfortunately, if your physical Al Wahda Mall Gift Voucher is lost or stolen, it cannot be replaced. We recommend keeping your eGift Card details secure until you exchange it for the physical voucher at the Customer Service Desk, as the eGift card is unique.