Can I buy a Cell C gift card voucher as a gift for someone else?

Gifting Cell C Airtime & Data Vouchers

Yes, Cell C airtime and data vouchers make excellent gifts! When you purchase a digital voucher, you'll receive a unique code. You can then simply forward this code to the recipient, who can redeem it for airtime or data on their active Cell C mobile number in South Africa. It's a convenient and instant way to give the gift of connectivity.

How do I redeem my Cell C airtime or data voucher?

Redeeming Your Cell C Airtime or Data Voucher

Redeeming your Cell C voucher is quick and easy. Follow these steps:

1. To Redeem for Airtime:

   Dial *102* followed by your unique voucher code, then #, and press send. For example: *102*1234567890123#.

2. To Redeem for Data:

   Dial *147# and follow the prompts. You will typically be asked to enter your voucher code to activate a data bundle.

Ensure you have an active Cell C mobile number to redeem the voucher successfully.

What should I do if my Cell C voucher is not working?

Troubleshooting Your Cell C Voucher

If you encounter issues redeeming your Cell C voucher, please consider the following:

1. Double-Check the Code: Ensure you have entered the voucher code correctly, paying attention to any specific characters.
2. Active Cell C Number: Confirm that you are attempting to redeem the voucher on an active Cell C mobile number in South Africa.
3. Voucher Expiration: Verify that the voucher has not expired. Cell C vouchers typically expire three years after the date of first activation.
4. Contact Support: If the problem persists, please contact Cell C customer support directly for assistance. Have your voucher code and any error messages ready.

Can Cell C vouchers be used for online purchases or services?

Using Cell C Vouchers for Online Services

Cell C airtime and data vouchers are specifically designed to be redeemed for Cell C airtime and data bundles. They can be used on any active Cell C mobile number within South Africa to top up airtime or purchase data bundles directly. They are not typically used as a general payment method for third-party online purchases outside of Cell C's own services.

Can I return or exchange my Cell C digital voucher?

Return and Exchange Policy for Cell C Digital Vouchers

Please note that all sales of digital Cell C airtime and data vouchers are final. Once purchased, these vouchers are non-refundable and cannot be exchanged for cash or other vouchers. As digital products, there is no option for returns or exchanges on digital orders.

Do Cell C gift card vouchers expire?

Cell C Voucher Expiration Policy

Yes, Cell C airtime and data vouchers do have an expiration period. Vouchers are valid for three years from the date of their first activation. It is recommended to redeem your voucher within this timeframe to avoid losing its value.

What happens if my Cell C voucher code is lost or stolen?

Lost or Stolen Cell C Voucher Codes

Unfortunately, Cell C, as the issuer, is not responsible for lost or stolen voucher codes. Once a digital voucher code has been issued, it is treated like cash. We strongly advise you to keep your voucher code secure, as unauthorized use of a lost or stolen code cannot be reversed or replaced.