How can I manage top-ups or become a Digi Mobil reseller?

Becoming a Digi Reseller

If you're interested in selling Digi Mobil products and services, you can join their reseller team. By becoming a DIGI reseller, you gain several earning opportunities. Visit the Digi Mobil website or contact them directly to learn more about joining the program and the benefits involved.

General Top-Up Options for Others

While the input doesn't specifically detail 'gifting' top-ups, you can ensure another person's service is active by topping up their number. You can do this via the Digi Mobil website (www.digimobil.it) by selecting the amount to recharge, inserting the recipient's mobile number and your email address, then completing the payment by credit card. You can also purchase top-ups at any DIGI store across Italy or in more than 4,000 affiliated stores (Snaipay, Mooney, PuntoLis, epay and SisalPay).

How do I activate a Digi Mobil offer or top up my SIM card?

Activating Your Digi Offer

You can activate your preferred Digi Mobil offer using one of the following methods:

1. Dial *146#: Access the 'Offers for you' menu, choose your preferred option, and activate it by selecting 'Activate'.
2. Online from Mio Conto Digi: Log in to 'Mio Conto Digi', access the 'Offerte' menu, choose your preferred option, and activate it.
3. In Digi Stores: Visit any Digi store across Italy and request the activation of your preferred option.
4. Call Customer Service: Dial 4077 (from Digi network) or 3533004077 (from another Italian mobile network).

Redeeming / Topping Up Your SIM Card

You can top up your Digi Mobil SIM card using these convenient methods:

1. On the Website (www.digimobil.it):
   • Direct Top-Up: Select the amount to recharge, insert your mobile number and your email address, then complete the payment by credit card.
   • Automatic Top-Up Option: Choose 'Ricarica Automatica'. You will be directed to Transilvania Bank's circuit to fill in your credit card details and those of the card holder. The chosen amount will be automatically renewed every month on the same date.
2. In Stores: Make a top-up in any DIGI store across Italy or in more than 4,000 affiliated stores (Snaipay, Mooney, PuntoLis, epay and SisalPay).

What happens if I don't have enough credit, or my service isn't working?

Insufficient Credit for Top-Up or Renewal

If there is not enough credit on your card to cover the top-up amount or service renewal, the service will be blocked. You will be notified through a text message so that you can recharge your credit card and thereby your SIM card to reactivate services.

Service Deactivation upon Network Switch

If you switch to another network provider from Digi Mobil, the services associated with your Digi SIM will be deactivated, and you will not be able to use your remaining credit again.

How can I top up my Digi Mobil SIM card online, and are my credit card details secure?

Online Top-Up Methods

You can conveniently top up your Digi Mobil SIM card directly from their official website (www.digimobil.it) by accessing 'Mio Conto' or by following these steps:

1. Direct Online Top-Up: Select the desired amount to recharge, enter your mobile number and email address, and complete the payment using your credit card.
2. Automatic Online Top-Up: Opt for the 'Ricarica Automatica' option. You will be redirected to Transilvania Bank's secure circuit where you will fill in your credit card details and those of the card holder to process the chosen amount. This amount will then be automatically renewed each month on the same date.

Credit Card Security

No, your credit card details are not registered directly on the Digi Mobil site. All card details are entered on the secure circuit of Transilvania Bank and will therefore only be visible to you by logging in with your credentials in your personal area on 'Mio Conto'. This ensures your payment information is handled with a high level of security.

Can I return or exchange my Digi Mobil SIM card or top-up?

Return and Exchange Policy

The provided information does not contain details regarding the return or exchange of Digi Mobil SIM cards or top-ups. For specific policies on returns or exchanges, it is recommended to contact Digi Mobil Customer Service directly for clarification. You can reach them at 4077 (from Digi network) or 3533004077 (from another Italian mobile network) for assistance.

What is the validity period for my Digi Mobil SIM card and offers?

SIM Card Expiration Date

A Digi Mobil SIM card has a 12-month validity period, starting from its activation date or the date of the last top-up. To enable phone calls, you must activate this service first (through the first phone call). For more detailed information, visit www.digimobil.it, where you can find all details about the Activation and Deactivation Service under 'Terms and Conditions > General Conditions'.

Offer Expiration and Renewal

Offers will be deactivated after their expiration date. If you do not have enough credit on your SIM card at the moment of an offer's renewal, it will be automatically deactivated.

What should I do if my Digi Mobil SIM card is lost or stolen?

Lost or Stolen SIM Card Procedure

The provided information does not detail the specific procedure for reporting a lost or stolen Digi Mobil SIM card. In such an event, it is crucial to immediately contact Digi Mobil Customer Service to block the SIM card and prevent any unauthorized use. You can reach their Customer Service Representatives at +393533004077 or 4077 (from Digi network) for support and to inquire about a replacement SIM card.